tag:blogger.com,1999:blog-923063112049320180.post1401507544080530216..comments2023-06-02T09:43:52.681-06:00Comments on Eyes Bigger Than Belly: Hotel Urban Sydney - How could 4 minutes ruin my day completely?Eyes Bigger Than Bellyhttp://www.blogger.com/profile/13570307994292454084noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-923063112049320180.post-28023499737824336252010-01-10T21:25:39.208-07:002010-01-10T21:25:39.208-07:00Dear Joy,
We thankyou for your feedback. It's...Dear Joy,<br /><br />We thankyou for your feedback. It's always a difficult start to the trip when flights are delayed.<br /><br />Please accept our apologies regarding your wait for your room service. I have passed this through to the team and we will make sure that we work on this .<br /><br />Should you be staying with us again, please let me know as our General Manager would like to welcome you back personally.<br /><br />Thankyou again for taking the time to assist us in growing our service. <br /><br />Warm Regards,<br /><br />Sas Frazer<br />Brand Manager<br />Urban Hotel Group <br /><br />We have the 11pm late night menu which is in direct correlation with our overnight staffing levels so although in this case as you arrived late it did not meet your requirements we do find that our guests are usually happy with the menu.Sashttp://www.hotelurban.com.aunoreply@blogger.com